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Mailing and Returns Address:
Dolls House Suppliers
Unit 22 Ross Road
Northampton
NN5 5AX
United Kingdom
Email Address:
info@dollshousesuppliers.com
paymentissue@dollshousesuppliers.com
Telephone:
01604 589818
International Telephone:
+44 1604 589818
VAT Number:
GB946251907
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Ordering Information & Questions
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How To Order
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The easiest and most efficient way to place an order is to do so online. It is easy, safe and secure! Simply add the items you would like to purchase to your shopping cart and check out using our secure checkout system.
Customers who have registered an account with us have ability to add an unlimited amount of items to their cart, guest shoppers are limited to 35 different items until they register their account.
Customers can telephone orders through or write to us with their order if preffered.
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Payment Types
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We accept:
Visa
Mastercard
Discover
American Express
Paypal
Google Checkout
Postal Orders
Cheques/Checks
We accept payments in UK Pounds, US Dollars and Euros. Cash can be sent but should be sent securely and is at the senders risk.
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How to Change Currency Type
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At any point you can change all displayed prices in to either UK Pounds, US Dollars or EU Euros by clicking on the appropriate flag at the top of the screen above the shopping cart link.
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Order Confirmations
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Throughout the process of your order you will recieve automated updates. These are;
1)Confirmation of order placement
2)Confirmation of payment / notice of failed payment
3)Confirmation your Order has been picked
4)Confirmation your Order has been check ready to be posted
5)Confirmation your Order has been posted
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Sizes
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Where a size is given for a product this should be taken as an approximation as many of our products are handmade. Please allow a couple of millimetres either way.
Just as in real life the same object, for example an apple, can be found in many different shapes and sizes. We produce all our items to the same philosophy and believe this produces some of the best products around.
If you require that the items in your order are an exact size, or require identically shaped items to the same size please email us!
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Product Scale
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Dolls House suppliers as the name suggests, supply products to the dolls house miniatures market. All of our products unless specified are producted in 1:12th and 1:24th scale.
1:12th scale products are 12 times smaller than the real item. 1 inch in miniature equals 12 inches in real life.
1:24th scale products are 24 times smaller than the real item. 1 inch in miniature equals 24 inches in real life.
Our Nail Art canes and slices and our craft knifes section are not miniature items. Our Nail art products are a mixtures of scales required to produce them in a size needed to fit nails.
Many of the fruit and vegetable slices from our Nail Art range is used in making miniature products for kitchen scenes.
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Handmade Tag
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Handmade means just that. If an items is showing as handmade each one is individually handmade and in many cases hand finished and painted.
These are produced by skilled craftsmen and women in UK and in our facilities abroad to the highest standards. If you buy multiple identicle items from our handmade ranges please allow for size and colour variation.
Large orders for handmade items can take significantly longer than our normal 24 hours order processing policy.
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Product Search Tags
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When you view one of our products in the detailed viwew you will see "Search by these related terms" appear at the bottom.
By click on these tags, the feature allows you to search for related products. Tags displayed can include date added to out catalogue, product designer, collection, material made from and other key words that are relevant.
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Materials Overview
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We make our dolls house miniature and nail art products from many different materials. Items we buy from manufactuers also have many different materials in them.
We felt it helpful to not only identify the main material used in product but whether it was hand made or machine made as this generally affects the overall quality.
Please note, the material identifer only identifies the main material - please read the description for further information. For example one of our glass and wood stands would
be identify as being handmade from hard wood. The description would tell you the front and shelves are glass and the sliding doors to the rear acrylic.
Where a material is identified we do try to be accurate, but the material of manufacturer is only an opinion of the member of staff listing the item and is meant as guidance.
Metal
The main part of this product is made from metal, normally by machine, producing a durable and affordable product with a better finish than plastic items.
White Metal
The main material in this product is white metal, normally cast by hand, tin based and lead free. Final product is a durable and high quality piece.
Glass
Items produced from normal glass are machine made and produce a good looking quality product. Look for handmade glass if the highest quality is desired.
Handmade Glass
This is made from hand blown glass painstakingly created individually by our master craftsmen and women. These are simply the best quality glass miniatures available.
Polymer Clay
This is a man made clay that when cured, normally by cooking, turns into a very durable, longlife water resistant substance. Itmes made from this will not fade, have a degree of flexibility and can be sliced.
Air Dried Clay
Man made organic substance. Normally has a base of flour and PVA glue. Very intricate designs can be made. Clay is worked then left to dry and set in position before hand finishing. Items made from this clay remain flexible.
Wood
General mixed type bulk wood used to make furniture and accessories. Normally used in machine made miniatures. Look for products made from hard wood for the highest quality.
Hard Wood
Highest quality wood available. Majority of our hard wood items are handmade from Teak, resulting in a solid, long life, quality product.
Fine Ceramic
Extremely fine ceramic, every piece created by hand including any glazing and painting.
Handmade Ceramic
Clay is mixed and poured into individual plaster moulds by hand. Air dried, broken from the mould, fired and hand glazed and painted.
Paper
High quality photo paper and photo vinyl used in all our posters, packets and packaging ranges. Extremely high detail and colour reproduction giving some of the most realistic miniature prints available.
Plastic
Resin
High Quality Water Clear resin is UV resistant to help prevent yellowing and is ultra clear to allow all item details to be seen. Tough, waterproof, clear and longlasting.
Fabric
We use mixed fabrics from a variety of sources. Please be careful around naked flames.
Nylon
Very fine nylon threads are used to create our very fine rugs and carpets. Tough, long lasting and easy to clean. Please be careful around naked flames.
Shaped Metal
Sheets of aluminium individually cut and shaped by hand resulting in high quality precision products.
Knitted Wool
High quality products hand knitted in the UK from quality wool. Every piece is unique, desirable and individually created.
Mixed
Usually made from a mix of metal and plastic by machine to produce a good quality, affordable product.
Mixed ADC
Air Dried Clay core product on a wood, metal, resin or wicker base. Ice, if present is made form clear plastic.
Wicker
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How We Ship Your Order
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All items are shipped from our facility in Northampton, UK, directly to your specified shipping address (residence or business). All items in an order are picked and checked before being carefully packed in appropriate packaging.
All Domestic UK orders will ship via Royal Mail under £30 and UPS over £30. International orders will ship via either UPS or Royal Mail International Signed For.
All international orders over £30 are shipped international signed for.
ALL orders to Italy are shipped International Signed For.
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Shipping Costs
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Shipping costs are automatically calculated by our systems as you add items into your basket based on the destination and weight.
Prices are based on Royal Mail and UPS Price Structures. We are required to charge VAT on shipping costs in accordance with UK Law.
You may request upgrades to your shipping service when checking out if you require domestic or international tracking.
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International Import Duties
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In some cases you may be required to pay local or national import duties or taxes to your local customs office. We have no means to determine in advance if you will be taxed or what these taxes may amount to. We recommend you contact your local customs office to determine if you will be required to pay any additional duties.
Any Duties due are the responsibility of the buyer and if an order is returned to us with unpaid customs charges this will be deducted from any refund given.
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Shipping Delays and Problems
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We recommend that you wait until the end of the estimated delivery time range before you inquire with us as to your order's status. While we have the utmost faith in our shipping and delivery partners, some delays and problems can occur from time to time. Below are some solutions and answers to some of the more common problems.
Delivery Delays
There are several common reasons a delivery is delayed, and in many cases results in the original shipment being returned to us. In all these cases you will be contacted immediately and the situation will be resolved.
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Incorrect or invalid shipping address
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Recipient unavailable to receive delivery
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Shipment damaged/destroyed in transit
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Customer has not collected parcel after carrier left a delivery card.
Lost Shipment
If you feel that your shipment has been lost, please contact us immediately and we will determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately. International orders are not deemed lost by carriers until 40 days after the shipping date. When 40 days has passed, an insurance claim will be filed and a replacement shipment will go out immediately, at no additional charge.
Paypal Disputes
If you use Paypal to pay for an order and you have a problem with the order DO NO FILE A DISPUTE before contacting us and giving us an opportunity to rectify the situation.
If you do file a dispute without giving us a chance to sort out any problems we will PERMENANTELY ban you from placing an order on our group of websites.
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Information about returning items
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At www.dollshousesuppliers.com we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 14-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products.
To cancel your purchase within the seven-working-day cooling-off period, please contact us via email or normal mail, giving the reason for the return as "I don't want it anymore". Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item(s) back from you, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of your order, we will refund the relevant part of the purchase price.
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Returns Authorisation
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Please contact us via telephone or email (info@dollshousesuppliers.com) prior to returning an item.
This enables us to ensure the returns process is as efficient as possible and your return is easily identified by our staff. Sending an item back to us without contacting us first can result in delays to updating your account status and processing the return.
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